Privacy Policy

JapanContact ("we", "us", or "our") values your privacy. This Privacy Policy explains how we collect, use, store, and protect your personal information when you use our website or services. By accessing our site or using our services, you agree to the practices described in this policy.

1. Information We Collect

We collect personal data you voluntarily provide to us, such as your full name, email address, nationality, phone number, home address in Japan, and details related to your emergency contact needs. We may also collect additional information through communications (email, messages, phone calls) and during the onboarding process for our services.

2. How We Use Your Information

We use your information to provide and manage our emergency contact services, respond to inquiries, verify your identity, issue invoices, and contact you when necessary. If you use our services, we may also use your data to notify you of updates or important notices about your subscription.

3. Legal Basis for Processing

We process your personal data based on one or more of the following grounds: your consent, the performance of a contract, legal obligations, or our legitimate interest in providing a reliable service for foreign residents in Japan.

4. Data Sharing and Disclosure

We do not sell, rent, or trade your personal information to third parties. However, we may share your information with service providers who support our operations (e.g., payment processors, hosting providers), but only as necessary and under strict confidentiality obligations. We may also disclose your information if required by law or to protect our legal rights.

5. Data Security

We take reasonable and appropriate technical and organizational measures to protect your data from unauthorized access, loss, misuse, or alteration. Access to your data is limited to authorized personnel only, and we continuously evaluate and enhance our security practices.

6. Data Retention

We retain your personal data only for as long as necessary to provide our services, comply with legal obligations, resolve disputes, and enforce agreements. Typically, personal data is stored for up to 2 years after the end of service, unless a longer period is required by law.

7. Your Rights

You have the right to request access to your personal data, correct or update inaccurate information, request deletion of your data, object to certain processing activities, or withdraw consent where applicable. To exercise these rights, please contact us at info@japancontact.jp.

8. International Users

Our services are based in Japan. If you access our site from outside Japan, please be aware that your data will be processed and stored in Japan and subject to Japanese data protection laws, which may differ from those in your country.

9. Cookies and Analytics

We may use cookies or similar technologies to improve site functionality and understand how users interact with our website. This includes analytics services such as Google Analytics, which may collect anonymized usage data. You can control cookie preferences in your browser settings.

10. Children's Privacy

Our services are not intended for individuals under the age of 18. We do not knowingly collect personal data from minors. If we discover that we have inadvertently collected such data, we will delete it promptly.

11. Changes to This Privacy Policy

We reserve the right to update or revise this Privacy Policy at any time. Changes will be posted on this page with an updated effective date. Your continued use of our services after changes are made constitutes your acceptance of the updated policy.

12. Contact Us

If you have any questions or concerns about this Privacy Policy or how we handle your data, please contact us at info@japancontact.jp. We are committed to protecting your privacy and will respond as soon as possible.